1. Products Eligible for Shipping
Shipping may apply to:
- IT hardware and equipment
- Accessories or physical components related to IT solutions
Digital services, software configuration, and remote support do not require shipping.
2. Shipping Locations
Shipping is available to approved service areas. Availability may vary depending on the product and destination.
3. Processing Time
- Orders are typically processed within 1–5 business days after payment confirmation.
- Processing times may vary based on product availability and project requirements.
4. Shipping Methods
Aldan IT Group may use trusted third-party carriers to deliver physical products. Shipping methods and carriers are selected based on reliability and delivery speed.
5. Shipping Costs
- Shipping costs are calculated based on product size, weight, destination, and carrier rates.
- Any applicable shipping fees will be communicated before order confirmation.
6. Delivery Time
Delivery times depend on the shipping method and destination. Estimated delivery dates are provided as a guideline and are not guaranteed.
7. Damaged or Lost Shipments
If a shipment arrives damaged or is lost in transit:
- Please notify Aldan IT Group within 48 hours of delivery.
- We will work with the carrier to investigate and assist with a resolution.
8. Address Accuracy
Customers are responsible for providing accurate shipping information. Aldan IT Group is not responsible for delays or losses caused by incorrect addresses.
9. Changes to Shipping Policy
Aldan IT Group reserves the right to update this Shipping Details policy at any time. Changes will be effective upon posting.
10. Contact Information
For questions regarding shipping, please contact:
Aldan IT Group
Email: AldanITGroup@gmail.com