1. Services

Due to the nature of IT services, fees for services already rendered are non-refundable. Once work has begun or a service has been delivered, refunds will not be issued.

2. Project-Based Services

For project-based services:

• Any payments made for completed milestones are non-refundable.
• Refunds for unstarted work may be considered at Aldan IT Group’s discretion.

3. Subscription or Maintenance Plans

If applicable:

• Subscription or maintenance fees are non-refundable once the billing period has started.
• Cancellations will prevent future charges but do not apply retroactively.

4. Hardware and Software

• Hardware or software purchases may be subject to manufacturer or vendor refund and return policies.
• Aldan IT Group does not guarantee refunds for third-party products.

5. Service Issues

If you are dissatisfied with a service, please contact us. We will make reasonable efforts to resolve the issue through support, adjustments, or corrections before considering a refund.

6. Chargebacks

Clients are encouraged to contact Aldan IT Group directly before initiating any chargebacks. Unauthorized chargebacks may result in service suspension.

7. Changes to This Policy

Aldan IT Group reserves the right to update or modify this Refund Policy at any time. Changes will be effective upon posting.

8. Contact Information

For questions regarding this Refund Policy, please contact:

Aldan IT Group
 Email: AldanITGroup@gmail.com